FREQUENTLY ASKED QUESTIONS
How do I know my size? I don't know my size yet.
You may check our size guide on each product page.
(a) You may have your old swimwear to check your previous size - our suits are base on AUS Sizing.
(b) You can refer to the measurements on the size guide and compare it with your body measurements - you may want a tight-fit, snuggle-fit or loose-fit - depends on your comfortability.
If I got my size wrong, how can I have it exchange it?
You are allowed to have your size changed just once and should be exchanged within the allowable period (you have inform us with 2 working days upon receipt). We can also exchange the same design, as long as it is available.
(If design is no longer available) You will only be allowed to choose another design from the collection if the design originally purchased is already sold out. You can only choose your preferred design once we have received and inspected your returned/for exchange item.
How do I know my size (Techsuit / Competition Suits)?
For technical and competition suits, the sizing is a little tricky - but there is a size guide to help and conversions from your old swimsuit may help you. You may also come visit our shop to check for fitting - only if you're already sure. Heads up, these suits are very sensitive and are considered sold once broken.
Must read and understand: Return and Exchange or Change in size of this item IS NOT ALLOWED
What if the design is no longer available?
New collections come out every season - follow us through our social media accounts @neptuneactivesph on Instagram and Facebook . Once the design sells out, it is no longer repeated and restocked.
How do I know the item is available?
The products are displayed together with the available remaining sizes for each.
What are your modes of Payment?
Our shop accepts direct Online Checkout via Paymongo - accepting Credit Card, GCash, Bank Transfers and more; and (Manual Payment) Bank Deposit via BDO, BPI and GCash only.
Do you have COD?
We're sorry but we don't offer Cash On Delivery.
How do we go about Manual Payments?
For Manual Payments, you may check this link for our account details.
Please us your Proof of Payment afterwards for firstname.lastname@example.org
What are your modes of Delivery?
We have our partner couriers shipping Nationwide within the Philippines - currently LBC.
For within Metro Manila customers, you can also opt for Pick-up or Delivery - also available via Grab and Lalamove
What are your delivery lead times?
Shipping packages outside Metro Manila usually takes 2 to 3 working days, provided the address is easily accessible by courier.
For within Metro Manila, shipping takes 1 to 2 working days via parcels, or Same Day Delivery for Lalamove and Grab - provided within cut-off period.
Do you have same day pick-up or delivery?
Yes, we allow same day Pick-up or Delivery in the afternoon from 2pm to 4:30pm (Mondays to Saturdays, except Holidays) - provided orders are placed and verified paid before cut-off time 11:30am.
Please Read Re Same-Day Delivery
(a) We will be sending you notifications together with the pickup details when your order is ready for your pick-up - kindly send us details for reference of your booking.
(b) We will be reaching out you to acknowledge scheduling your delivery - kindly be mindful that the riders are NOT given much waiting time and will be reaching you, please standby and they may get in touch with you. Should the allowable waiting time lapse, and should there be surcharges by the rider or to be rescheduled for re-delivery - charges are to be borne by customer.
Do you ship internationally?
Currently, our online shop caters to orders within the Philippines only. For this, you may reach us through our contact details provided.
Can I return items for refund?
You must decide before purchasing - we only allow EXCHANGE for purchase of wrong size. You have to carefully choose your design preference, any change of mind or design is not accepted.
How do I exchange item (for wrong size)?
You are only allowed to exchange item (only for wrong size) once. You have to notify us within the allowable period (2 working days upon receipt) and send us a photo of the item.
Send us the item for inspection first, and you'll be notified if it's valid. You then have to choose your final item and send corresponding payment for the shipping fee for sending back of your item.
Where do I send for exchange item? or pick-up items?
You may send them to the following details: Neptune Actives Marketing / 2nd Floor, 1880 Angel Linao St., Paco, Manila / 0966-9660468
Do you have physical store? Can we visit your it?
Our physical store is located at 2nd Floor, 1880 Angel Linao St., Paco, Manila .
Our office hours is from Monday to Saturdays from 8:30am-12:00nn and 1:30pm-4:30pm, excluding Holidays.
Do book with us for your next visit so we can accommodate you. Please call us to schedule at +63 966 966 0468 / +63 922 732 0378
Do you offer discounts for bulk order?
Yes we actually do! For one-time orders reaching P10,000, we give a 5% automatic discount upon checking out!
Do you have seasonal sales?
Yes we have them from time-to-time. You may follow our social media accounts (Facebook and Instagram @neptuneactivesph) to stay updated on our latest promos and updates.
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