FREQUENTLY ASKED QUESTIONS

Ordering is easy and hassle-free! Simply head to our website, explore our collections, and add your favorite items to your cart. With just a few clicks, you can securely complete your purchase

Plus, we offer convenient payment options, so you can choose what works best for you. We’ve made the whole process smooth and straightforward, so you can shop with confidence and ease!

Unfortunately, we don’t restock sold-out designs as they are limited edition. But don’t worry – we’re always working on new collections, so keep an eye out for fresh designs! If you see something you love, we recommend ordering soon to avoid missing out.

If the item is available for purchase and you can add it to your cart, it’s in stock and ready to ship. Our inventory updates in real time, so you can confidently order directly on the website. For the most accurate stock information and easy ordering, head to our website

We accept payments via credit/debit cards, GCash, Maya, and more—securely processed through our website; and for Manual Payment via Bank Transfer. We currently don’t accept Cash on Delivery, so online checkout is the most convenient way to order.

For Manual Payments, you may check this link for our account details.

Please us your Proof of Payment afterwards for verification-hello@neptuneactives.com.ph

We offer a variety of delivery options for your convenience:

1. Nationwide (Philippines): We partner with LBC for parcel delivery to all areas outside Metro Manila.

2. Metro Manila: For customers within the metro, you can choose between Pick-up or Delivery. And, we also offer same-day delivery and pick-up for orders placed before 2 PM, through services like Grab or Lalamove.

All available options and their respective fees will be shown at checkout, so you can select the one that works best for you!

For Metro Manila:
- Parcels typically arrive within 1 to 2 working days.
- Same Day Delivery is available via Lalamove or Grab for orders placed before the 2 PM cut-off.


For areas outside Metro Manila, including Luzon, Visayas, and Mindanao, shipping usually takes 2 to 5 working days, depending on courier accessibility to your location.

Yes! We offer same-day pick-up and same-day delivery for orders completed before the 2 PM cut-off.

- Same day pick-up can be arranged if you personally pick up your order or if you’ve booked a third-party delivery service (e.g., Grab or Lalamove). Please note, pick-up is strictly the customer’s responsibility to arrange.

- Same day delivery is available via Lalamove or Grab for orders placed before the cut-off.

(a) We’ll notify you with pick-up details once your order is ready. Please send us your booking details for reference.

(b) We’ll confirm your delivery schedule. Please be on standby, as riders have limited waiting time and may contact you. If there’s a delay or rescheduling, any extra charges will be the customer’s responsibility.

Currently, our online shop caters to orders within Philippines (Nationwide )only. For this, you may reach us through our contact details provided.

We don’t offer refunds, so please be sure of your purchase before checking out. We only accept exchanges for wrong sizes, and exchanges are allowed once. The item must be in its original condition for exchange.

Please note that change of mind or switching designs isn’t accepted. Shipping fees for both returns and redelivery are the customer’s responsibility. If the returned item doesn’t meet our exchange criteria, it will be sent back to you with additional shipping fees.

Don’t worry, we’ve got an easy exchange process! 😎 Here’s how it works:

1. Size Exchange – You can exchange your item for a different size, but it needs to happen within the allowable period, which is within 2 working days of receiving your order. We’re happy to help with that!

2. Same Design, If Available – If you'd like to stick with the same design, we can exchange it as long as it's still in stock. If the design you originally chose is sold out, you can pick a new design from our collection.

3. The Exchange Process – We’ll process the exchange once we’ve received and inspected your returned item (please make sure it’s in original condition - complete with tags, packaging and hygienic strips).

4. Shipping Fees – Just a heads-up, return shipping and redelivery costs will be on you. If the returned item doesn’t meet the exchange criteria, we’ll send it back, and you’ll be responsible for the return shipping.

We want to make sure you're happy with your purchase, so feel free to reach out if you have any questions! 🌊

You may send them to the following details: Neptune Actives Marketing / 2nd Floor, 1880 Angel Linao St., Paco, Manila / 0966-9660468

Our physical store is located at 2nd Floor, 1880 Angel Linao St., Paco, Manila .

Our office hours is from Monday to Saturdays from 8:30am-12:00nn and 1:30pm-4:30pm, excluding Holidays.

Do book with us for your next visit so we can accommodate you. Please call us to schedule at +63 966 966 0468 / +63 922 732 0378

Our physical store is located at 2nd Floor, 1880 Angel Linao St., Paco, Manila .

Our office hours is from Monday to Saturdays from 8:30am-12:00nn and 1:30pm-4:30pm, excluding Holidays.

Do book with us for your next visit so we can accommodate you. Please call us to schedule at +63 966 966 0468 / +63 922 732 0378

Yes we actually do! For one-time orders reaching P10,000, we give a 5% automatic discount upon checking out!

Yes we have them from time-to-time. You may follow our social media accounts (Facebook and Instagram @neptuneactivesph) to stay updated on our latest promos and updates.