Store Hours: 8:30am-12:00nn and 1:00pm-5:00pm (Mondays to Saturdays) except on Holidays
Nationwide DELIVERY – Philippines with partner couriers
We have reviewed trusted Partner Couriers for the delivery of your Orders
For Delivery through our Partner Couriers, delivery charge may vary based on your chosen courier, package size and location – and is determined upon your Checkout.
Standard Package Deliveries for Metro Manila are expected to be delivered within 1-3 working days; While for Provincial Areas and Outside Metro Manila are expected to be delivered within 2-5 working days. Payment Cut-off time applies in scheduling of your delivery.
However, scheduling may be adjusted on rare cases especially during Holidays and Unforeseen Events and Calamities.
FYI. You may track the Status of your delivery when you log-in to your Account.
NEW METRO MANILA DELIVER via GRAB / LALAMOVE
Delivery via Lalamove or Grab is now available for Metro Manila locations - upon checkout.
PICK-UP at Neptune Actives – Manila Office only
Pick-up Option 1: You may personally pick-up items from our Manila Office (where? you can search for NEPTUNE ACTIVES on maps) . Be sure to check items availability on our website.
(FYI: You may place your order on our website ahead before dropping by, to make sure item is still available as other Online customers may also be ordering the same item)
- OR -
Pick-up Option 2: Pick-up via Third Party
?Have your Order processed Online and Paid. You may ?it picked-up via Third Party: like ?Grab or Lalamove (or others Transport App) - you may coordinate with us through our numbers (0922)7320378 and (0966)9660468
?NOTE: Third Party Pick-up via Transport App, customer is to BOOK and SHOULDER the cost (for this case, cost charged should be prepaid by the customer)
To verify the identity of your Third Party Representative, please make sure to provide the following details:
(1) Provide Neptune Actives with the Name of your Third Party Representative to Pick-up
PLEASE READ your Undertaking (Re: Third Party**)
So that you are also informed, here are the AGREEMENT and also for your understanding of the RISK involved for your Third Party Representative Pick-up:
(1) You are to Book, Arrange, Deal and Pay (for necessary charges) with your Third Party Representative
(2) Neptune Actives is NOT liable for any information you may disclose with your Third Party Representative
(3) Neptune Actives will NOT be held liable once the item has been discharged to your Third Party Representative
(4) Neptune Actives will NOT be liable for your arrangements with your Third Party Representative
(5) It is UNDERSTOOD and ACCEPTED FULLY the above statements, upon your opting for Third Party Representative Pick-up
FYI, Grab, Lalamove, Transportify and other similar entities are also considered ?Third Party Representatives.
Note: for Pick-up transaction, Order expiration and Payment Cut-off Period applies.
(Orders placed expires within 48hours if unpaid; Payment Cut-off is 12:00nn)
We may be in EVENTS and some BOOTHS!
Visit us on any of our events and stay connected with us for when and where Neptune Actives will be. SURPRISE await, stay posted in any of these platforms: